1. Basis of Contract
The submission of a booking request constitutes an offer by you (Lead Name) to let Ty Gwyn from Big House by The Sea Ltd in accordance with these Terms and Conditions. Your booking shall only be deemed accepted upon receipt of the deposit by us and an emailed confirmation of acceptance emailed to you, on which date a contract shall come into existence (the “Contract”). The Contract and any documents referred to in it will constitute the entire agreement between us. This Contract shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.
This Contract is made for the purpose of a holiday and is not intended to create the relationship of landlord and tenant between us.
A booking deposit of £500 is payable if the booking is made more 16 weeks before the date the holiday period commences (“commencement date”). The balance of the booking price and a £500 cautionary damage deposit (see 3 below) is payable 16 weeks before commencement date. Non-payment of the balance or the cautionary damage deposit on or before the due date shall be construed as a cancellation of the contract by you. For bookings made less than 16 weeks before the commencement date, the booking price and the cautionary damage deposit will be payable on booking. Payment by bank transfer is preferred but in all cases, the Cautionary Damage Deposit must be paid by bank transfer.
3. Cautionary Damage Deposit
If the property is left in a satisfactory condition then no charge will be made. You are required to comply with the obligations detailed in paragraphs 10 and 11 below during the holiday period. We will deduct from the deposit the cost of remedying any breach of these obligations together with the cost of any service or goods provided. We will endeavour to return the cautionary damage deposit to you by the Friday following the end of the holiday period.
* If Welsh Govt restrictions prevent you from staying at Ty Gwyn, we will give you a full refund of all monies paid or an alternative date, whichever suits you best. *
Big House by the Sea Ltd reserves the right to cancel or amend your holiday - however, in no case will we cancel your holiday less than 16 weeks before the scheduled arrival date except for reasons of ‘Force Majeure’ (as described in 16). In all other circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative date.
Any cancellation request from you for whatever reason must be addressed to firstname.lastname@example.org.
Booking deposits are non-refundable (except in the times of Covid 19) but subject to us re-letting your dates, we may allow a deposit to be used against an alternative date.
Within the 16 weeks prior to arrival and after the balance has been paid - we will endeavour to re-let the property, if we only succeed in re-letting the property for part of the Holiday Period or at a reduced rate, we will refund an amount equal to the balance paid at that reduced rate. If we are unable to re-let, the full balance owing will remain payable by you or the monies paid will be forfeited (as applicable) and the deposit will not be refunded or re-allocated.
5. Changes of Date
We may at our discretion agree to change the dates of the Holiday Period upon receipt of a written request from you. If the dates of the Holiday Period are not changed the booking will remain in place and all monies will remain due.
6. Period of Hire
Check-in and check-out times will be detailed in our initial correspondence or on our website but are usually 2pm and 2pm.
We reserve the right to change the advertised prices of Ty Gwyn at any time without prior notification. We will confirm the price of your holiday at the point of booking and
the price agreed for the Property (excluding any extras), as specified at that time will remain firm and will not be changed under any circumstances.
8. Noise Policy
You must not cause a nuisance or disturbance to neighbouring properties or behave in an unreasonable or antisocial manner. No outside music after 10pm is allowed.
Due to neighbouring farm animals no fireworks are permitted.
9. Use of Property
a. The number of persons occupying the Property must not exceed 30 under any circumstances.
b. The use of caravans, motor homes or tents is not allowed within the grounds of the property.
c. The types of groups occupying a Property must comply with the information declared during the booking process. The Property shall not be used for any commercial purposes without our written consent.
d. You (as the Lead Name) must be staying with the group for the dates you have booked and must not re-let the property to any other group.
e. Unfortunately we cannot accept bookings for Stag parties.
f. Unfortunately we cannot accept bookings from groups with containing more than 10 children under the age of 16 due to damage caused by previous groups.
We reserve the right to refuse entry to the entire party if these conditions are not observed.
Should there be any cause for complaint during the occupation of the Property it must be notified promptly to us and in case of serious problems confirmed in writing (or via email).
11. Breakages or Damage
In the event of breakages, damage or the need for additional cleaning you shall reimburse us for replacement, repair or extra cleaning costs incurred - no repairs of any kind to the property or contents must be attempted by you or your party.
These costs will be deducted from the cautionary damage deposit, but are not limited to that amount. You will be invoiced for any costs above the amount of the Cautionary Deposit and we will be entitled to recover the full amount of our administrative and legal costs and any expenses incurred in recovering any unpaid invoices.
12. Care of the Property
You shall not cause any damage to the Property including its grounds. You shall keep the property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. We do not expect the property to be fully cleaned but we would ask that you to put any furniture back as you found it, empty the dish washer and dispose of your rubbish and recycling in the bins provided.
The wooden floor in the lounge will scratch if you move the furniture (there is a notice asking you not to do this) – we will charge a minimum of £100 for any scratches caused by moving furniture and more for serious damage.
Sorry but we don’t allow any pets. We have cats and dogs ourselves but we get a lot of bookings from guests who have asthma or pet related allergies and it wouldn’t be fair to them if we allowed pets.
14. No Smoking Policy
By law, Ty Gwyn and the associated outbuildings are entirely non-smoking but you can smoke outside if you need to. We reserve the right to withhold the cautionary deposit in its entirety if you or any of your party is found to have been smoking on the premises, as we will have to pay for a deep clean or possibly redecoration.
Big House by the Sea Ltd will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure” (as described below). All the facilities listed Ty Gwyn will usually be available to use, but we cannot be held responsible or refund any monies if something listed is temporarily unavailable for any reason.
16. Force Majeure
We regret we cannot accept liability where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, expense or loss of any nature as a result of “force majeure”. In these Terms & Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include, but are not limited to: war or threat of war, political unrest, strikes, acts of god, epidemics, riots, civil strife, industrial disputes, natural and technical disasters, closure of ports and airports, terrorist activity, adverse weather conditions, fire and all similar events outside our control.
We do not warrant and are not responsible for the accuracy of any verbal information given or statements made by our staff.
18. Website and advertisements
We aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.
19. Right of Entry
We shall be allowed the right of entry to the Property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Unfortunately we cannot accept bookings from groups containing more than 10 children under the age of 16 due to the level of damage caused by previous groups.
21. Sauna and Hot Tub use
*The sauna and hot tub are both heated using wood burners and must not be operated by anyone under the age of 18. All guests must: follow the instructions and safety advice given in the ‘instructions for use’, follow any safety signs and check the relevant temperatures before use.*
22. Fire pit
*When lit, the fire pit must be supervised by an adult at all times.*
23. Cinema & TV
Children under the age of 12 using the Cinema must be supervised at all times. You must not move leads going to the TV or any part of the cinema system as the equipment could get damaged. We will charge £50 if any leads have been removed or moved as we will have to call a TV engineer. Please leave the 3 TV remote controls on the oak unit below the TV.
By accessing the wireless network, you acknowledge that your party are of legal age, you have read and understood and agree to be bound by this agreement. The wireless network service is provided by the property owners and is completely at their discretion. Your access to the network may be blocked, suspended, or terminated at any time for any reason.
You agree not to use the wireless network for any purpose that is unlawful and take full responsibility of your acts and those of your party. The wireless network is provided “as is” without warranties of any kind, either expressed or implied. If the network is down for any reason, we cannot be held responsible and no compensation will be payable – we will always use our best endeavour to reinstate the service as quickly as possible.
25. The Studio
The Studio is the new building in the rear garden and Ty Gwyn – the intended use is a dance floor/ bar area, classroom and event room. Children under 16 must always be accompanied by an adult. All doors must be closed from 10pm onwards if any music is being played.
Rules of use:
No ball games, including table tennis.
We reserve the right to withhold the cautionary deposit in its entirety if these 2 rules aren’t adhered to.
26. On Departure
On departure, we ask that you:
The above departure instructions are particularly important in these unusual times of Covid 19 and our housekeeper Sam may not visit the house for 24 hours.