Terms & Conditions

Ty Gwyn Booking Terms & Conditions

1. Basis of Contract

The submission of a booking request constitutes an offer by you (Lead Name) to let Ty Gwyn from Big House by The Sea Ltd in accordance with these Terms and Conditions. Your booking shall only be deemed accepted once you have completed a booking request via www.bighousebythesea.com, this has been accepted and your deposit or balance payment has been acknowledged. At this point you will receive an email confirming your booking and a contract shall come into existence (the “Contract”). The Contract and any documents referred to in it will constitute the entire agreement between us. This Contract shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

This Contract is made for the purpose of a holiday/short term stay and is not intended to create the relationship of landlord and tenant between us.

2. Payment

A booking deposit of £500 is payable if the booking is made more than 16 weeks before the date the holiday period commences (“commencement date”). The balance of the booking price is payable 16 weeks before the commencement date. Non-payment of the balance on or before the due date shall be construed as a cancellation of the contract by you. For bookings made less than 16 weeks before the commencement date, the booking price will be payable on booking. 

3. Breakage Deposit

The breakage deposit of £600 must be paid by bank transfer – we will send you a reminder with all arrival information 2 weeks before the commencement date. Non-payment of the breakage deposit shall be construed as a cancellation of the contract by you.

If the property is left in a satisfactory condition then no charge will be made. You are required to comply with the obligations detailed in these Terms & Conditions. We will deduct from the deposit, the cost of remedying any breach of these obligations together with the cost of any service or goods provided. We will endeavour to return the breakage deposit to you within one week of your departure.  

We will withhold the Breakage Deposit in its entirety for the following reasons:

  • You or any member of your party smoke in the house, outbuildings or Studio.
  • You do not observe the rules mentioned in section 24: The Studio                                                                                                             

4. Cancellation

If your booking has to be cancelled because Ty Gwyn is put under Government restrictions and has to close for a period that covers your booking, we will give you a full refund or an alternative date, whichever you choose. 

Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Ty Gwyn for any reason.  

This includes, but is not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

Big House by the Sea Ltd reserves the right to cancel or amend your holiday – however, in no case will we cancel your holiday less than 16 weeks before the commencement date except for reasons of ‘force majeure’ (as described below). In all other circumstances, if we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative date. 

Any cancellation request from you for whatever reason must be addressed to bookings@bighousebythesea.com.

Booking deposits are non-refundable, but subject to us re-letting your dates, and at our discretion, we may allow a deposit to be used against an alternative date. Within the 16 weeks prior to arrival and after the balance has been paid – we will endeavour to re-let the Property, if we only succeed in re-letting the Property for part of the Holiday Period or at a reduced rate, we will refund an amount equal to that reduced rate. If we are unable to re-let, the full balance owing will remain payable by you or the monies paid will be forfeited (as applicable).

5. Changes of Date

We may at our discretion agree to change the dates of the Holiday Period upon receipt of a written request from you. If the dates of the Holiday Period are not changed the booking will remain in place and all monies will remain due.

6. Period of Hire

Check-in and check-out times will be detailed in our initial correspondence or on our website but are usually 2pm and 11am unless otherwise agreed.

7. Pricing

We reserve the right to change the advertised prices at any time without prior notification. We will confirm the price of your holiday at the point of booking and the price agreed for the Property (excluding any extras), as specified at that time will remain firm and will not be changed.

8. Noise Policy

You must not cause a nuisance or disturbance to neighbours or behave in an unreasonable or antisocial manner. No outside music after 10pm is allowed and due to neighbouring farm animals no fireworks are permitted.

9. Use of Property

a. The number of persons occupying the Property must not exceed 30 under any circumstances. 

b. The use of caravans, motor homes or tents is not allowed within the grounds of the property. 

c. .The types of groups occupying a Property must comply with the information declared during the booking process. The Property shall not be used for any commercial purposes without our written consent. 

d. You (as the Lead Name) must be staying with the group for the dates you have booked and must not re-let the property to any other group.

e. Unfortunately we cannot accept bookings for Stag parties

f. Unfortunately we cannot accept bookings from groups with containing more than 5 children under the age of 16 due to damage caused by previous groups.

We reserve the right to refuse entry to the entire party if these conditions are not observed.

10. Complaints

Should there be any cause for complaint (from you) during the occupation of the Property it must be notified promptly to us and in case of serious problems confirmed via email.

11. Breakages or Damage caused by guests

11.1 In the event of breakages, damage or the need for additional cleaning, you shall reimburse us for replacement, repair or extra cleaning costs incurred – no repairs of any kind to the property or contents must be attempted by you or your party.           These costs will be deducted from the breakage deposit, but are not limited to that amount. You will be invoiced for any costs above the amount of the breakage deposit and we will be entitled to recover the full amount of our administrative and legal costs and any expenses incurred in recovering any unpaid invoices.

11.2 If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

12. Care of the Property

You shall not cause any damage to the Property and grounds. You shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday and shall leave the Property in the same state of cleanliness and general order in which it was found. We do not expect the property to be fully cleaned but we would ask that you to put any furniture back as you found it, empty the dishwasher and dispose of your rubbish and recycling in the bins provided.                                                                           The wooden floor in the lounge will  scratch if you move the furniture (there is a notice asking you not to do this) – we will charge a minimum of £100 for any scratches caused by moving furniture and more for serious damage.

13. Pets

Sorry but we don’t allow any pets. We receive bookings from guests who have asthma or pet related allergies and it wouldn’t be fair to them if we allowed pets.

14. No Smoking Policy 

By law, Ty Gwyn and the associated outbuildings are entirely non-smoking but you can smoke outside if you need to. We reserve the right to withhold the Breakage Deposit in its entirety if you or any of your party is found to have been smoking in the premises (including The Studio).

15. Chewing Gum and confetti

We ask that you do not allow any guests to bring chewing gum or confetti – we will charge for extra housekeeping if any has to be removed or cleaned up.

16. Liability

Big House by the Sea Ltd will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure” (as described below).                                                                                 All the facilities listed at Ty Gwyn will usually be available to use, but we cannot be held responsible or refund any monies if something listed is temporarily unavailable for any reason.

17. Force Majeure

We regret we cannot accept liability where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, expense or loss of any nature as a result of “force majeure”. 

In these Terms & Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to: war or threat of war, political unrest, strikes, acts of god, epidemics, riots, civil strife, industrial disputes, natural and technical disasters, closure of ports and airports, terrorist activity, adverse weather conditions, power cuts, fire and all similar events outside our control.

18. Warranties

We do not warrant and are not responsible for the accuracy of any verbal information given or statements made by our staff. 

19. Website and advertisements

We aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

20. Right of Entry

We shall be allowed the right of entry to the Property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.          At certain times of the year, our gardener Dan may need to be there to cut the grass. He will not need access to the house but will need to get in the garage to get the lawnmower.

21. Children

Due to damage caused by previous groups with children, we do restrict the numbers we will accept and you will need to be responsible for all children in the group, not just your own. Fewer than 5 is no problem but any more, please contact us to discuss.

22. Cinema & TV

You must not move leads going to the TV or any part of the cinema system as the equipment could get damaged. We will charge £50 if any leads have been removed or moved as we will have to call a TV engineer. Please leave the 3 TV remote controls on the oak unit below the TV.

23. W-Fi

Terms of Use: 

By accessing the wireless network, you acknowledge that your party are of legal age, you have read and understood and agree to be bound by this agreement.

The wireless network service is provided by the property owners and is completely at their discretion. Your access to the network may be blocked, suspended, or terminated at any time for any reason.

You agree not to use the wireless network for any purpose that is unlawful and take full responsibility of your acts and those of your party.

The wireless network is provided “as is” without warranties of any kind, either expressed or implied. If the network is down for any reason, we cannot be held responsible and no compensation will be payable – we will always use our best endeavour to reinstate the service as quickly as possible.

24. The Studio 

The intended use is a dance floor/ bar area, classroom and event room. 

 Rules of use:

  • No smoking.
  • No ball games.
  • Do not carry furniture in from the main house – it will damage the floor.
  • You must close all doors and turn off lights when finished. The floor will be damaged if the doors are left open and it rains.
  • All doors must be closed from 10.30pm onwards if any music is being played*

*There is a very real danger of our business being closed or restricted due to noise complaints from our neighbours, this is the only way we can think of to protect our business*

We reserve the right to withhold the Breakage Deposit in its entirety if these rules aren’t adhered to.